How do I change characters?
Your current character appears in the center of the app. Tap it to choose a different one. Duck is completely free to use. Additional characters are available by subscription and require internet access.

How do I cancel my subscription?

• Apple: Open your device settings, go to Subscriptions, and cancel from there.

• Android: Open the Play Store, go to Subscriptions, and manage your plan.

Is there sound during the timer?

There’s currently no sound while the timer is running, only when it ends.

Does the timer work in the background or when the screen is locked?

Yes, but only as a notification. Make sure notifications are enabled. Tap the notification to return to the app and hear the sound.

Does the app work offline?
Yes, but only the duck is available offline.

Why didn’t I hear a sound when the timer ended?
Check that your phone isn’t on silent mode and that the volume is turned up.

The app seems to be running slowly.
Please try uninstalling the app, clearing all data, and reinstalling it.

If the issue continues, please contact us at support@playpauseplay.co.uk.